Frequently Asked Questions

Welcome to the ClioVis FAQ section! Here you’ll find answers to the most common questions about using ClioVis, from browser compatibility and image uploads to adding audio, formatting text, and troubleshooting connectivity issues. We’ve also included information about pricing, our mission, and how to integrate ClioVis into your LMS.
ClioVis is designed to be intuitive and accessible, but we know that every classroom and project is unique. If you don’t see your question listed below or need additional assistance, our team is here to help. Feel free to Contact Us if you don’t see your question in the list below or check our Youtube channel for additional tutorials not addressed here. Email: support@cliovis.com

What Browser should I use?

ClioVis works best in Chrome, Firefox, and Safari. If you’re running into any issues then please try updating your browser.

I am having difficulty adding image URLs to my event node

To successfully add an image, you must use a valid image url which usually ends with .jpg or .png. Only the image should be on the page.

For example:
This won’t work: https://en.wikipedia.org/wiki/Abraham_Lincoln
And this won’t work: https://en.wikipedia.org/wiki/File:Abraham_Lincoln_O-77_matte_collodion_print.jpg
But this will work: https://upload.wikimedia.org/wikipedia/commons/a/ab/Abraham_Lincoln_O-77_matte_collodion_print.jpg

Helpful hint:

Wikipedia Commons is a good source for finding useful and usable open images. Make sure to to click on the image to get the correct URL.

How do I add audio to a timeline?

In addition to images, you can now upload audio files. You will find it underneath the image URL section when creating an event. The easiest method for uploading an audio file using voice memos on your phone and then using that memo in the timeline. You can also add audio to your ClioVis presentation through Audacity. Utilizing Audacity is easy.. Visit https://www.audacityteam.org/download/ to download Audacity.

Instructions for inserting audio:

  1. Download the Audacity application to your computer.
  2. Record your audio file.
  3. Select “File” > “Export” > “Export as WAV”.
  4. Click the “Where” dropdown box and select “Dropbox”.
  5. Visit Dropbox.com and select “Share” next to the audio file you just saved.
  6. At the bottom of the box, select “Create Link”.
  7. This is the link you will put in to the ClioVis event.
  • To turn URLs into links, wrap them in <>

example: <https://www.google.com>

example: <www.google.com>

to turn URLs into named hyperlinks, do this:

[text you want visible](http://www.google.com) which will look like: text you want visible

  • To add links to images, do this:

![description of image](URL of image)

it’s basically the same as a hyperlink, but with an exclamation point in front

  • To bold text, put ** in front and ** after
  • To italicize text put * in front and * after
  • You can use different numbers of # characters in front of the text to make it show up as a larger header, the more # characters you use, the smaller the header. Be sure to add a space between # and text to activate this feature.

# BIGGEST Header – remember to add spaces.

## BIG Header

### Less Big Header

#### Medium Header

##### Smaller Header

*You can also do bullets and ordered lists just by starting a line with a hyphen and space

– bullet 1

– bullet 2

or for an ordered list:

  1. ordered list item
  2. ordered list item
Issue: I can see a list of projects, but when I click “Enter” it tells me it’s connecting and then returns to the list of Projects. What should I do?

Due to the collaborative technology powering ClioVis, some networks – especially guest wifi networks – may block our web app. If you are having this issue then please try using a different wifi network but if that doesn’t work then please contact us.

Note: If you are at the University of Texas at Austin, the “UTguest” network may block ClioVis. Please connect to the UTexas WiFi.

Where can I find information about pricing, discounts, refunds, cancellations, etc.?

Our pricing page should have all the details that you’re looking for. You can find another list of FAQs at the bottom of that page.

Who do I contact if I encounter a problem?

Contact Us

If you want to set up an account or use ClioVis in a class or with a group, email admin@cliovis.com

Or, if you are having a technical issue, contact our support team: support@cliovis.com

What if I want to organize my timelines according to a group or subject material?

You can create folders to help you keep your timelines organized. When you enter your project, you can pick “create folder” from the side menu. You simply name your folder whatever you want it to be named (i.e., Cold War timelines, Russian Revolution Timelines, etc). Then, you will see the folder appear at the top of the screen with all your timelines. Next, just find the timelines you want to put in that folder, pick the folder icon at the bottom of the timeline, and identify which folder you want to put that timeline in. When you are finished, you can open or close the folder by clicking on a specific folder name.

How do I use ClioVis through my LMS?

ClioVis is LMS (Canvas, Blackboard, etc.) compatible. Reach out to us at support@cliovis.com and we can get you set up.

What is the mission of ClioVis?

Our mission is to help students and users better understand what they’re studying by making it easier to visualize course and research content. ClioVis promotes evidence-based learning, teaching users how to cite their sources and explain the connections between events, ideas, or data points. In doing so, it encourages deeper analytical thinking and critical reflection.

Created by Dr. Erika Bsumek, a professor at UT-Austin, ClioVis was designed by educators, for educators. All funds are reinvested into improving the platform and supporting the team that maintains it.

We are committed to making ClioVis accessible to everyone. We’re happy to collaborate with instructors, community organizations, and public history projects to offer discounted or free access when needed. If you’re using ClioVis for a class or community project, please reach out—we’d love to help you meet your goals.

How can I get sample assignments or a live tutorial for my class?

Reach out to us! support@cliovis.com

Conclusion

ClioVis was built by educators for educators, with the goal of helping students visualize connections, think critically, and engage more deeply with course materials. Whether you’re integrating ClioVis into your LMS, creating a collaborative class project, or exploring it for the first time, our team is here to support you every step of the way.

If you need help setting up a course, troubleshooting an issue, or exploring ways to adapt ClioVis for your program, don’t hesitate to reach out. We’re always happy to assist.

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